The Swan Diamond Pendant Necklace

All orders are custom made and will arrive in 10 - 14 business days of placing your order.

We offer complimentary ground shipping on all orders over $200 and $50 for overnight shipping. 

For orders $200 and under, shipping is $9.99

If you select overnight shipping, your order will ship overnight as soon as it is received in our warehouse, but please consider 7 - 10 days for it to be received in our warehouse. 

If you are in need of a rush order, please contact us at hello@pipamoves.com so that we can monitor and do our best to rush your order. All rush orders are Final Sale.

To maintain the best care & longevity of your pieces, please follow these tips:

For gold plated jewelry, avoid harsh chemicals, perfumes, makeup and skincare directly on your pieces. Try applying these well before you put on your jewelry. Remove your jewelry before doing any household cleaning, swimming in pools, exercising or bedtime so that your pieces don’t rub against other pieces. Store your jewelry in a dry and cool place away from heat or moisture. 

Fine jewelry such as our 14K and 18K pieces should be cleaned regularly, you can do this by taking it to your local jeweler. Be mindful of your pieces as you wear them. These pieces will last and stand the test of time but to keep them looking shiny & new and in the best condition, treat them with care and have them cleaned regularly. We recommend removing them before bedtime so they do not rub against each other and will help with less signs of normal wear over time. When not wearing, store your pieces in your jewelry cloth or fabric pouch where each piece is stored separately or in a fabric jewelry box.

Due to the nature of our pieces, all orders are custom made.

If you are unhappy with your order, please contact us within 7 days of receiving your order for a refund or exchange. Orders must be unworn, in brand new condition with all original packaging as shipped. Any orders that appear to be worn or altered will not be refunded or exchanged. All returns must be insured for the full dollar amount and all return shipping charges will be deducted from your refund or exchange. 

We do not offer refunds or exchanges after 7 days of order receipt.

All nameplates or customized jewelry are Final Sale. 

To initiate a refund or return, please click here (create RFP for return) 

• Name
• Phone
• Email
• Order #
• Reason for Return 
• Please submit 2 - 3 photos of your item to ensure its brand new condition & original packaging

We stand behind our jewelry and are grateful for your purchase. If something happens to your piece, we are happy to review it on a case by case basis. If it appears that it is a manufacturer defect, we are happy to cover all costs and repair your piece. If it appears to be a normal wear and tear repair due to normal usage, we will provide you with an estimate to repair your item. 

To initiate a warranty or repair request, please click here (create RFP for warranty or repair)

• Name
• Phone
• Email
• Order # 
• Notes - enter all information pertaining to your request
• Please submit 2 - 3 photos of the issue with your item

You can contact us by emailing hello@pipamoves.com